Billing & Scheduling Policy
I want my tutoring to feel straightforward, flexible, and low-stress for families. This policy is meant to protect consistency and fairness without being overly rigid.
1) Right-Fit Guarantee
If, after your first session, you feel that Rasco Tutoring is not the right fit, email me before your next session and I'll refund your payment in full. I want families to have the right support for their students.
2) Monthly Billing
Tutoring is billed monthly in advance and renews automatically each month to hold your student's weekly timeslots, beginning on the date of the first session. This is meant to keep billing simple and convenient for families. I'll check in regularly regarding your student's plan, and you can pause or stop anytime by emailing before your next billing date.
Most months have four weeks, but occasionally a month has five. The extra sessions are included at no extra charge.
Because your monthly payment holds a spot in my schedule, monthly payments are non-refundable except in the case of the Right-Fit Guarantee or an unintended renewal (See Pausing or Ending Tutoring).
3) Rescheduling
If you need to miss a session, I ask for at least 24 hours’ notice whenever possible. With enough notice, I will do my best to offer a make-up session or other reasonable adjustment.
If a cancellation happens at the last minute or a student does not attend, I cannot guarantee a make-up or refund, though I may still make exceptions when I reasonably can.
4) Tutor Cancellations
If I ever need to cancel due to illness, emergency, or another issue on my end, I will always offer a make-up session, credit, or another fair solution.
5) Pausing or Ending Tutoring
I'll check in regularly to make sure we're on the same page regarding your student's plan. If you are ever charged for a renewal when you intended to pause or stop, contact me within a week and I'll refund your payment, as long as we haven't yet had a session in the new billing cycle.
If our tutoring work together will conclude partway through a billing cycle, please let me know and I'll make sure the last month is fair, including prorating ahead of time for sessions we won't use.
6) Policy Changes
This policy may be occasionally updated. The version posted on the website is the current version in effect.