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Refund Policy

1) Right-Fit Guarantee

We want you to be able to experience our tutoring with zero risk. If your first tutoring session isn’t a good fit, email us at hello@rascotutoring.com within 24 hours of the session end time and we’ll refund you in full.

  • Applies to your first completed paid session with us.

  • If you bought a session package, we'll give you a full refund of the package and deactivate the package.

  • Once a second session begins, the Right-Fit Guarantee expires.

 
2) Refunds After First Session

Except for the Right-Fit Guarantee above (Section 1), all sales are final.

  • No refunds for used or unused sessions, package time remaining, missed sessions, late cancellations, schedule changes, or changes in personal circumstances, except where required by law.

 
3) Packages 

  • Packages are valid for a set duration (depending on the package) from the date of purchase.

  • Unscheduled or unused sessions expire after this period and are forfeited.

  • Packages are transferable within a family.

  • If you need extra time, email scheduling@rascotutoring.com before expiry for a one-time 30 day courtesy extension.

 
4) Rescheduling & Cancellations
To cancel/reschedule, use the "My Bookings" page in your acccount.

  • You may freely reschedule or cancel sessions through "My Bookings" up to 24 hours ahead of time.

  • Late reschedules/cancellations (less than 24 hours’ notice) and no-shows cannot be rebooked or refunded.

  • Late arrivals are accepted for up to 15 minutes, after which the session will be considered a no-show.

 
5) Our Cancellations (Tutor Illness, Emergency, etc.)

If we must cancel, we’ll offer the earliest available reschedule. If the reschedule would fall outside your package’s Validity Period, we’ll extend the expiry to accommodate the make-up.

 
6) Session Length & Counting

  • A “session” means the standard length you purchased (e.g., 90 minutes).

  • Any session that begins is considered delivered for billing/refund purposes.

 
7) Changes to This Policy

We may update this page from time to time. The active policy is always the one listed here.

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